What's so
great about Wi-Fi?
Wi-Fi technology is becoming the way to communicate.
Your laptop computer, your PDA, your home computer and
soon your cell phone and car will communicate to our
network and many others now using 802.11, or Wi-Fi technology.
The technology's biggest advantage is that it's standard:
wherever you see "WiFi" it works! With WiFi
at home (Exwire's FreedomConnect package) you can be
outside on the deck or in different rooms of your house.*
The network we build to deliver broadband uses the same
technology that our network on the ski slopes, in the
cafes and even in downtown areas uses. With a portable
device you can connect anywhere. In your home you connect
easily, quickly and securely to your private network
delivered over your Exwire Internet connection.
With our wireless service you
can:
- Download at speeds over 20 times
faster than a 28.8 kbps modem.
- Get e-mail the moment someone
sends it.
- Experience full-motion video,
CD quality audio and interactive gaming.
- Download graphic-intense web
sites in a snap.
- Do more in less time on the Internet.
- Receive expert customer service
and technical support seven days a week.
*Getting coverage inside
is dependent on the house. For full interior
coverage you may need more equipment.
**See your terms and conditions
for details on our service guarantee.
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What
can I do with Broadband?
Expert Surf.
Pages load 20 times faster than the average dial-up
speed. Free up your phone.
Never dial-up again.
Never miss a call again, never get a busy signal from
your ISP again.
Download Fast.
Download, upload, stream video, telephone, chat, IM,
E-mail instantly.
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Is wireless
secure?
For the years up until fiber optic technology was developed
(in the 80s), all of this nation's long distance phone
traffic was carried over microwave. Everyone who made
a long-distance telephone call used it whether they
knew it or not. Radio technology is in use by the FBI,
CIA, every branch of our military and more businesses
are using it every day to communicate inside and between
offices. Wireless technology can be secured. We provide
the most secure technology available: VPN or Virtual
Private Network technology.
Our five level security architecture
means your data and computer are safe. We use MAC address,
IP address, access point tracking, User ID and password,
and a VPN over an encrypted network. VPN/encryption
package not available in all areas.
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How
Fast is it?
Our broadband Internet access outperforms other common
ways of connecting to the Internet and will enable
you to experience the best of what the web has to
offer at the speeds it is designed to utilize. Please
keep in mind that these are normal speeds and regardless
of your Internet Service Provider, overhead and other
characteristics of the Internet (such as web site
server lag and general Internet congestion) often
reduce actual performance for all users.
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What
is "Wireless Internet Access"?
Wireless Internet access is a way to get high speed,
or Broadband Internet access, that uses a radio frequency
instead of phone or cable lines. Exwire is providing
high-speed cost-effective solutions for Internet access
via wireless, NO PHONE LINES NEEDED! There is no need
to worry about slow downloads, busy signals, or disconnections
anymore. With Wireless Internet your computer is always
on the Internet.
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What equipment
is needed? All you need is a computer that can be
attached to a network! If you don't have a network
connector on your notebook or a network card in your
desktop computer, we provide one for you. Battery backup
is also highly recommended and surge devices should
be used with all computers and their various peripherals.
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Will
I have to learn anything new to use this system?
If you already know how to use a Web browser you will
find our system totally transparent. You are always
online. You click on your browser icon, and you are
online with no delay - no waiting for a free line or
a connection.
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What
does the equipment look like?
The antennas range in size from a flat panel 7.5" x
11" x 3.5" (approx. size of a 1/2 ream of paper), to
an 11" x 14" long round pole. They are all very lightweight
and install like a satellite dish.
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Do
I need a phone line?
No! A phone like is not needed. The Wireless Internet
connection is bi-directional, meaning your unit will
send and receive information.
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Do
I need any new software?
No! Your computer does not need any additional software.
However, with a high speed 24 hour connection it is
important to keep your computer secure from online threats
such as viruses and spyware. For Exwire's recommendations
on free online security software, click here!
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Is
Internet access unlimited?
With Wireless Internet access your computer is connected
24/7. There are no time limits or restrictions of how
often or how long you can use it.
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Is
this the same as "satellite" Internet?
No! Wireless Internet is bi-directional unlike many
satellite and cable solutions that require a phone line
for uploading information. This wireless solution eliminates
the need for any dedicated phone lines, and therefore
reduces your costs, while providing data rates much
better than cable modems or ISDN.
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Will
I still need my modem?
No! Wireless Internet connections do not require a modem.
However, Exwire does offer wireless customers a dialup
account as a backup to be used when traveling to areas
that do not offer wireless, or in the event of a system
outage. The dialup account is not meant to be used as
a primary access method, nor should it be used in combination
with a working wireless access system. Also, you will
need to keep your modem in your computer if you use
it for fax services.
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How
long will it take to install?
When a service tech is on-site it could take as little
as 1 hour. More complex installations may take longer.
Each location and house has specific needs.
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Can
I get busy signals?
No, a wireless connection requires no phone line making
it impossible to get a busy signal.
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What
about lightning protection?
A surge arrestor is available for the network part of
your system, as well as power and phone connections.
We highly recommend their use, in addition to battery
backup for routers and computers.
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Is
it available in my area?
A site inspection will need to be performed for many
customers to evaluate the ability to use wireless at
your location. Our roll-out is done neighborhood by
neighborhood but if you're not in our primary service
area, it's likely we could still provide you service
right away. Contact us to determine installation and
monthly costs.
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How
does this access method compare to Cable and/or DSL?
As
with any Internet connection your provider is sharing
access (bandwidth) with all of its customers, so your
most limiting factor is the amount of bandwidth the
ISP has available. Cable and DSL charge enticingly
low rates for what they call "high speed access,"
but typically you will find your connection slows
drastically when other people are using it heavily.
You seldom actually get the speed they boast you will.
You get what you pay for.
Cable
and DSL are not always available. DSL has a major limitation
- distance. DSL slows down the farther away from the
Telco communications center your connection is, and
doesn't work at all if you are more than 18,000 feet
away from their equipment (About 3.5 miles).
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What is Offsite Backup?
Read the document on Offsite Backup here.
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What is a Family Server (Shared Online Storage)?
Read the document on Family Server (Shared Online Storage) here.
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What is the Business Phone System (Asterisk)?
Go to the page, http://www.exwire.com/asterisk.html.
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What is Surveillance Systems?
Get information here.
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What is Web Hosting?
Web Hosting provided by Foothill.net.
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